Privacy policy

Last updated: 11 October 2026

This Privacy Policy describes how Ahoora collects, uses, stores and shares personal information when you visit, use, make a purchase from, or otherwise interact with https://ahoora.co.uk/ (the “Site”).

Ahoora is operated by Mo Emami (full legal name: Mohammad Emami), a UK sole trader trading as Ahoora.

Business and correspondence address:
14 Kensington Court
Dawson Lane
Bolton
BL1 4AW
United Kingdom

Email: Info@ahooraverse.co.uk
WhatsApp messaging: +44 7534 119888

WhatsApp is provided for messaging only. We do not provide telephone support through this number.

1. Personal information we collect

Depending on how you use the Site, we may collect information including:

  • Your name.
  • Billing and delivery address.
  • Email address.
  • Contact details you provide to us.
  • Order and transaction information.
  • Products, sizes, colours, variants and other purchase choices.
  • Payment-related information processed through the checkout and payment providers.
  • Information you provide through our contact form, email or WhatsApp.
  • Order numbers and customer-support correspondence.
  • Information about returns, refunds, complaints or damaged products.
  • Device, browser and technical information.
  • IP address and approximate location derived from technical information.
  • Information about how you interact with the Site.
  • Cookie and consent preferences.

Where a product allows personalisation, we may also process information that you choose to provide for that purpose, such as names, wording, photographs, artwork or other customisation details.

Please do not send payment-card details through email, our contact form or WhatsApp.

2. How we collect personal information

We may collect personal information:

  • Directly from you when you place an order, contact us, submit a form or otherwise provide information.
  • Automatically when you use the Site, including through cookies and similar technologies where permitted.
  • From Shopify and service providers that support our store.
  • From payment, delivery, fulfilment and other service providers where necessary to process your order or provide customer support.

3. How we use personal information

We may use personal information to:

  • Process and fulfil orders.
  • Take and administer payments.
  • Arrange delivery and fulfilment.
  • Provide order confirmations, updates and tracking information.
  • Handle returns, refunds, cancellations and complaints.
  • Respond to customer-service enquiries.
  • Provide requested product personalisation.
  • Prevent fraud, misuse and security incidents.
  • Maintain and improve the Site and customer experience.
  • Comply with legal, tax, accounting and regulatory obligations.
  • Establish, exercise or defend legal claims.
  • Send marketing communications where permitted and where the required consent or other lawful basis exists.

We do not sell products or services based on sensitive personal information.

4. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information in order to provide the ecommerce platform, checkout, store functionality, security and related services.

Your information may therefore be processed by Shopify in accordance with Shopify’s own privacy practices and contractual arrangements with merchants.

5. Payment information

Payment methods available to you are displayed at checkout.

Payment information is generally processed by Shopify and/or the relevant payment provider.

Ahoora does not require customers to send full payment-card information by email, contact form or WhatsApp.

6. Fulfilment, delivery and service providers

We may share personal information with service providers where reasonably necessary to operate the store and fulfil your purchase.

This may include:

  • Shopify.
  • Payment providers.
  • Delivery and courier services.
  • Product fulfilment or production partners.
  • Customer-support and technical service providers.
  • Professional advisers where necessary.
  • Authorities where disclosure is legally required.

Where a third-party production or fulfilment partner handles your order, we may provide the information required to manufacture, personalise, package or deliver the relevant goods.

We only intend to provide information reasonably necessary for the relevant service.

7. Personalised products

If you order a personalised product, you may provide content such as names, photographs, artwork, wording or measurements.

We use this information to process and fulfil the specific order, provide support and resolve related issues.

Information submitted for personalisation is not authorised for unrelated advertising use merely because it was provided for fulfilment.

You should only provide content that you have the necessary right or permission to use.

8. Cookies and similar technologies

The Site may use cookies and similar technologies for purposes such as:

  • Essential store functionality.
  • Security.
  • Remembering preferences.
  • Cart and checkout functionality.
  • Analytics.
  • Advertising or marketing where applicable and legally permitted.

Where consent is required, optional cookies or tracking technologies should be used in accordance with the consent choices presented to you.

You can review or change available privacy and cookie choices through the Site where those controls are provided.

Blocking certain essential cookies may affect how the Site functions.

9. Marketing

Where legally permitted, we may use contact information to send marketing communications.

Where consent is required, we will rely on that consent.

You can unsubscribe from marketing communications using the unsubscribe option provided in the message or by contacting us.

Transactional communications relating to your order are not marketing messages and may still be sent where necessary.

10. Legal bases for processing

Where UK or EU data-protection law applies, our legal basis for processing may include:

  • Performance of a contract, such as processing and delivering your order.
  • Compliance with a legal obligation.
  • Our legitimate interests, where those interests are not overridden by your rights.
  • Your consent, where consent is required.

The appropriate legal basis depends on the purpose and circumstances of the processing.

11. International data transfers

Because Shopify and some service providers may operate internationally, personal information may be processed outside the United Kingdom or European Economic Area.

Where data-protection law requires safeguards for an international transfer, appropriate legal mechanisms should be used by the relevant organisations.

12. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Completing orders.
  • Customer support.
  • Returns, refunds and disputes.
  • Fraud prevention.
  • Accounting, tax and legal obligations.
  • Establishing or defending legal claims.

Different categories of information may be retained for different periods.

We may retain some information for longer where required by law or where necessary in relation to a dispute or legal claim.

13. Security

We use reasonable administrative and technical measures appropriate to the nature of the information we process.

However, no internet transmission or storage system can be guaranteed to be completely secure.

You should use appropriate precautions when communicating information online.

14. Your privacy rights

Depending on where you live, you may have rights in relation to your personal information.

These may include the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion in applicable circumstances.
  • Restrict certain processing.
  • Object to certain processing.
  • Request portability of certain information.
  • Withdraw consent where processing is based on consent.
  • Complain to an applicable data-protection authority.

These rights are subject to applicable law and certain exceptions.

To make a privacy request, contact Info@ahooraverse.co.uk.

We may need to verify your identity before completing certain requests.

15. Children

The Site is not intended to collect personal information directly from children who are not legally able to enter into a purchase contract.

Purchases by minors should involve an appropriately authorised parent or guardian.

If you believe personal information relating to a child has been provided inappropriately, please contact us.

16. External websites

The Site may contain links to third-party websites.

We are not responsible for the privacy practices of websites that we do not control.

You should review the privacy information provided by the relevant third party.

17. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, legal obligations or store operation.

The latest version will be published on the Site with an updated date.

Changes normally apply from publication unless applicable law requires otherwise.

18. Questions and complaints

If you have a question about privacy or how your information is handled, contact:

Ahoora
Mo Emami (full legal name: Mohammad Emami)
Sole trader trading as Ahoora

14 Kensington Court
Dawson Lane
Bolton
BL1 4AW
United Kingdom

Email: Info@ahooraverse.co.uk
WhatsApp messaging: +44 7534 119888

WhatsApp is for messaging only.

If you are not satisfied with our response, you may also have the right to complain to the relevant data-protection authority.

For UK data-protection matters, the relevant supervisory authority is the Information Commissioner’s Office (ICO).

Nothing in this Privacy Policy limits any data-protection rights that cannot legally be restricted.